Support
How to get help, what to expect, and how to report something urgent.
How to reach us
- Help centre
- Answers to the questions support is asked most, including the five reasons you might not be able to post in a channel.
- Email support
- support@kemble.io. Include your organization’s name and, if you have it, the identifier of the thing that went wrong — it turns a day of back-and-forth into one reply.
- Security
- security@kemble.io, acknowledged within two working days. Do not report a vulnerability through general support.
- Status
- The status page reports the API’s live health check. A per-component board with incident history arrives with the job runner.