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Support

How to get help, what to expect, and how to report something urgent.

How to reach us

Help centre
Answers to the questions support is asked most, including the five reasons you might not be able to post in a channel.
Email support
support@kemble.io. Include your organization’s name and, if you have it, the identifier of the thing that went wrong — it turns a day of back-and-forth into one reply.
Security
security@kemble.io, acknowledged within two working days. Do not report a vulnerability through general support.
Status
The status page reports the API’s live health check. A per-component board with incident history arrives with the job runner.